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Pakistan, Islamabad
1 Level
698 Review
31 Karma

Review on UBOWAY by Tom Reasons

Revainrating 3 out of 5

Awful Experience for Serious Athletes at UBOWAY

I was eager to use UBOWAY for my sports equipment requirements as an athlete. My interaction with the business, however, was utterly unsatisfactory. I found their goods and customer service to be subpar, despite their claim to have a team of seasoned professionals who enjoy sports. First of all, their goods' quality was poor. A few weeks after I bought a set of running shoes, they started to fall apart. When I asked UBOWAY for help, I received unhelpful answers and a lack of interest in my problem. They didn't seem to care as much about making a transaction as they did about making sure their customers are happy with their purchases. Additionally, they provided terrible customer support. Before speaking to anyone, I had to wait for a long time on hold, and even then, they did not address my issues. Their return policy was frustrating as well because they made it challenging and expensive for me to send back my flawed item. Finally, despite their claims to enjoy sports, I found their team to be uninformed and uninspired. They were unable to respond to my inquiries about their products and seemed uninterested in assisting me in finding the equipment that would best suit my requirements. Overall, I wouldn't suggest UBOWAY to serious athletes searching for top-notch sports equipment and top-notch customer support. Their team appears uninterested in sports, their goods are subpar, and their customer service is poor.

Pros
  • convenient experience when purchasing online
Cons
  • There are no personalization choices for the equipment.