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Review on Electric oven MAUNFELD MCMO.44.9S, silver by Ewa Sroga ᠌

Revainrating 3 out of 5

Not a bad product, nothing extraordinary.

When I received the goods, I did not notice the marriage, and when I noticed, I contacted aliexpress, where they told me that the marriage would eliminate the Maunfeld service center. I turned there, waited until a replacement part arrived, then a “repair specialist” arrived, who tried to change the door for 2 hours, saying like crazy “it should fit, they are standard” in short, the new door turned out to be defective too. As a result, he scratched the oven, the facade of the kitchen, put the old door in place, and, after all these dances with a tambourine, he wrote an act of non-repairability and left home, advising him to contact the seller. The seller was aliexpress, without intermediaries. On the advice of support, I took the act of non-repairability and the return statement, noting that I want an exchange of goods of inadequate quality. My request was ignored and . The market, without agreeing the conditions with me, simply sent me money and promised to take the goods. aliexpress support employees unanimously tell me that their service does not exchange goods, only return funds, which violates Article 21 of the Law of the 2022 of 02/07/1992 # 2300-1 (as amended on 12/05/2022) "On consumer protection" . Since the price of the product has grown a lot, I asked support to send me a promotional code for the price difference so that I can at least re-order the product if their algorithms do not involve a direct exchange, for which they called me back from support, they said that they were ready to refund the difference in price in this way , but for some reason, in further communication with support, I was told a lot of interesting things from "we did not agree to directly refund the full price difference to" we can only give you a promotional code for 1500. Considering that the price of the commodity has increased by 18,000 during this time, support is still being excused. I did not expect that one of the largest corporations in the 2022 would violate the law so impudently.

Pros
  • The oven itself is solid, made with high quality (except for marriage), looks great, good equipment.
Cons
  • The disadvantages start with the crooked oven door and continue with the Maunfeld service and aliexpress support.