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China
1 Level
742 Review
47 Karma

Review on Kemstood by Marklen Baeskens

Revainrating 3 out of 5

Kemstood: Unsatisfactory Customer Service and Quality

I was eager to try Kemstood's products because I love to prepare and host parties, and I had heard great things about their assortment of kitchen and home goods. However, my interaction with the business left me disappointed. First and foremost, the products I got were of poor quality. After only a few uses, the non-stick frying pan I bought rapidly lost its non-stick coating, and the stainless steel utensils started to rust after only a few months. The dinnerware's style also left me unimpressed; in person, it came across as cheap and unattractive. To make matters worse, I received unhelpful and uncaring answers when I attempted to contact customer service to address these problems. It appeared that the representative was more interested in downplaying my concerns than in improving the caliber of their goods. Additionally, the packaging was inadequate and the shipment time took longer than promised, resulting in damaged goods when they arrived. This lack of care for the client and attention to detail disappointed me greatly. I wasn't particularly impressed with Kemstood overall. Although they have a large selection, the products' quality was subpar, and they had poor customer care. I wouldn't advise this business to anyone searching for high-quality kitchen and home goods.

Pros
  • Sleek and contemporary designs.
Cons
  • weak elements.