Review on Philips Sonicare AirFloss Ultra HX8332/11 - Enhanced Previous Version by Wendy Rodriguez

For those of you who read and read reviews, I've broken THREE of these in the last year (original and two spares). They ALL worked the same way, so this is a clear design flaw. If you want to know the details, read on. I bought it in November 2016 (there is a previous model, I really liked it and thought the new version would be even better). It broke on Thanksgiving (just stopped working and made a high pitched beep when the button was pressed - seems to happen to a lot of people after a simple google search). I called Philips and they offered to replace it, but I had to wait eight weeks because they were backordered. No apologies for the inconvenience. They offered to put in another old model (same price) or service it. I was annoyed, but I've bought Philips products in the past with no problems, so I've decided to keep using the old model until it comes (which still works). The second came in February. The same happened a month later. I called Philips a second time to let them know I was dissatisfied and awaiting a working replacement. Although the customer service rep told me that Philips would replace it again, he informed me that if this happened a third time, they would hold the third replacement unit (hostage I think) until I gave them the second defective unit first have sent. You were able to conduct an "investigation". Apparently Philips thinks I'll break airbrushes and send them back to the company just for fun and decided to put an end to my antics. The third came about a week later and lasted until last weekend (only five months). He died in the same way as the previous two. I will call Revain tomorrow to get my money back. And I'm going to call Philips to complain (so I'm hoping to catch the same guy who refused to send me any more replacements). .