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Kazakhstan, Astana
1 Level
467 Review
0 Karma

Review on 🚚 Efficient Insulated Transport Solution for Commercial Delivery and Catering Services by Erin Henderson

Revainrating 5 out of 5

Product: Great! Customer Service: Amazing!

I run a catering business and Cambro's giant tray holders were taking up a lot of space. I decided I would give this bag a try and I'm glad I did. The material is of very good quality and kept hot food hot and cold for over 3 hours on my first test runs. I liked the product so much that I immediately ordered 4 more! Although there were some minor quality control issues on my second order (the zipper seam wasn't fully sewn and I didn't have a divider on one of the bags), Herculean Merchs customer service was quick to respond and resolved any issues in a timely and professional manner. . . Customer service is a big reason I will be placing another order for more bags soon! UPDATE: I am very happy and glad I ordered these bags. I had a 200-guest wedding that I was hosting, but on the same day we had a rehearsal dinner for 80 guests. A terrible miscalculation, and to make a long story short, I didn't have enough Cambro tray holders for both dishes. I was hesitant to use Herculean merch bags because I haven't fully tested them, but I had no other choice. 2 hours after delivery and preparations for the wedding I prayed before opening the food packages and to my surprise a heat wave came out and the food stayed hot! 50 hot baked potatoes in a bag were still hot! After the wedding dinner, after about 2.5 hours, even the remaining potatoes in the bag were still hot! FOUR AND A HALF HOURS AFTER they were taken out of the oven! I just want to say that overall I am impressed with the product and customer service. If you decide whether to order or not, just do it because you won't be disappointed! Attached are photos of the bags at the wedding!

Pros
  • Large selection
Cons
  • Frequency