I love that my healthcare team is in one place so it's easy for me as an outpatient patient! It makes scheduling appointments much easier than having multiple providers all over town or across state lines (as we do now). There are some glitches with logging into your account but they have been working hard at improving this process - which has improved our experience overall!! Definitely try them out if you're looking forward towards using their service because of ease-of use/convenience factor alone. We like how convenient everything can be by just being logged onto "My HealthCare" instead doing research online about different clinics / hospitals etc..