Arrived a day faster than the 2 day Amazon Prime so it was a pleasant surprise. Although it was stated it would come in packaging that stated what was inside, it was packaged in a brown nondescript box. Very nice since it is left outside with UPS. It was packaged very well, box within a box and large molded styrofoam protectors on top and bottom. All details have been recorded. You need to buy AAA batteries for the remote control. You can't make the flame dimmer or brighter without the remote control, which is very nice. It's all glass, but since there's a 5-inch black glass frame around the actual viewing area, it's roughly 11 by 16. The first thing we noticed was that tiny bits of styrofoam had gotten behind the glass making it look like a snow effect with maybe 10 little bits of white inside. I would have sent it back but my husband is a magician, he took a long piece of flimsy cardboard and slipped it between the glass and the frame, got them glued and cleared the screen for us. Something good to remember next time we look at the flame. He was not impressed by the stand construction situation. The holes were drilled too small or you screwed in a screw that was too big. He had to fix it with a drill and he also found it more difficult than it should be and as said he is no beginner with tools or assembly. The assembled stand isn't solid and the screen folds back, which is fine for us but won't work if you have small kids or pets. It seems it can tip over easily, so be careful when setting it up if using a stand. Part of the flame. Really beautiful and as said it gets darker and lighter giving the room an instant vibe with a soft slow meditative glow and an orange and warm glow. Also read that it was a 750/1000w heater which was important to us as we live in an old house and assumed the LowHeat setting was 750 and we would leave it there. If there is a low setting or a high setting, we cannot find it. Very nice portable atmosphere for any room once assembled and placed securely. Not sure yet if the fan noise will hold up with the heat select or how it heats up.
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