The most important thing is its ability to help people find their way around when using this system as it makes navigation so much easier! I have been able to get in contact with anyone from our church very quickly via email or phone call which can be really useful if you are working remotely etc - It also allows me to upload photos of events/offices etc without having to print them out first (which would take ages!). Sometimes there seems like something could do better but i think they're improving all the time. We use mycongregation mostly because we want to make sure everyone knows where everything is within our congregation! The product is easy to use - it's really straight forward once you get used too! There are some other products out there in this same space but none of them have as many bells & whistles or support quite like we need (for our needs). I would highly recommend trying one first before making your decision!! Our church needed an upgraded system so they could upload all their photos into 1 place instead having 2 different systems which was very confusing at times with no way back etc..