The software is not user-friendly, it is difficult and time consuming to set up. The software doesn't support an option to print a confirmation letter. When setting up the software I was not given the option to export the information I entered to an Excel spreadsheet. We are using the software to send confirmations to people who are renewing their memberships. We are having issues with people who are not renewing their memberships.
We are trying to send them a confirmation letter that will…