I am a long time customer of this brand, mainly French roast and breakfast mix. Recent orders of both have some broken cups; The paper peels off the plastic rim (not always, but often) throwing the coffee grounds into the mug and machine. Wasted coffee and a frustrating mess to clean up. Thoroughly cleaned machine with a two-step product purchased specifically for Keurig; without change. The "normal" k-cup never did. I contacted the company through their website a few weeks ago; heard nothing. We have bought many of these but the search for a replacement continues.
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