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Jason Fanney photo
Puerto Rico, San Juan
1 Level
667 Review
48 Karma

Review on Suptig by Jason Fanney

Revainrating 2 out of 5

Service to Customers That Is Disappointing at the Suptig Online Store

It saddens me to say this, but as a long-time customer of Suptig's online store, I have been increasingly dissatisfied with the quality of customer support that they provide. They stand out from their competitors in a way that is not to their advantage due to the fact that the selection and quality of the products they offer are of the highest caliber; nevertheless, their approach to resolving issues raised by customers is unimpressive. When I contacted the customer support team at Suptig with questions or issues about my purchases on many occasions, I was confronted with poor response times and unhelpful solutions each time. It is disheartening to make an investment in high-quality photographic equipment, only to find that it does not function as anticipated and that minimal help is provided while attempting to remedy the problem. In addition, I have seen that Suptig's prices are frequently higher than those of their competitors. This makes it difficult to justify purchasing from them when comparable products can be purchased elsewhere at a price that is lower. Although Suptig's selection and quality are undeniably impressive, the company's indifference toward its clients and its failure to maintain prices that are in line with its competitors make it impossible for me to continue lending my support to the company.

Pros
  • Website that is simple to use and shop from
Cons
  • limited selection of electronics not for photography