I love how easy it was to set up an automated membership with this software! The customer service by phone or email can be sometimes very slow but they did help me get everything figured out so that my website has been working great since we went live!! It will take time figuring things all in at once - you have many options within each function (ie join/update member) which makes sense when trying figure what works best together etc..
Once your account gets setup correctly then its not as confusing of steps anymore because there are less functions available if needed than other companies would provide without getting confused about where certain features go vs others like some do now days.