Update 22nd January 2020: I have owned this teapot for a short time, maybe a week or so and I have one complaint. I used a loose tea insert for the first time today and found it virtually useless. Small holes were quickly plugged with bits of tea and then no hot water ran into the kettle. I couldn't even drain the soggy one because I refilled the ceramic insert and when I tipped the pot over it it overflowed. Unfortunately, the insert is unusable. Luckily I have a leaf bowl to fill and hang and a couple separate serving bags to use instead. It was a real disappointment however as I was looking forward to using this loose tea insert. Not sure if I should lower the stars or not? After all, this is the main theme of the tea set. Maybe it wouldn't have stopped my purchase if I had known, but I would definitely consider other options more seriously. For others considering this purchase, please consider and decide accordingly. That aside, the rest of the teapot and heater continue to work very well for my needs. Drinking tea with this teapot is an event. That is very nice. I originally bought the next size down but it wasn't big enough and when I saw this online I knew I had to swap. Couldn't be happier. I also like that the ceramic loose tea liner is not lacquered like the smaller teapot I had before. Tea with tea flower is delicious! Best buy in a long time!
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