The best thing about this software is that I can use my laptop at any time without being in front of me! It's so easy for people who work from home because they don't have their laptops with them all day every single minute - there are many times when we need access but aren’t near our computers (and if by chance someone else does want help). Sometimes things freeze up which makes us panic as users do not like waiting around while others try different methods before giving an answer/solution themselves; however once everything has been fixed remotely then everyone benefits equally well since no one was stuck working off paper documents etc., instead just using online applications such as Microsoft Word & Excel where needed!! Not anything specific really other than maybe some more options would make life easier e-g having tabs open within each window rather than only 1.