The ability for me as an Incident Responder is that i can see who has been infected by what software/malware at anytime anywhere because of my command level access which includes being able from any where around the globe! This allows us have immediate control over all incidents we are handling without having them out side of site or outside network boundaries.
We do not use this service daily but when needed it helps immensely keeping up morale among users knowing they will be handled quickly if need arises even while away working remotely!! There really isn't anything I dislike about infocytes managed detection & responce other than maybe their pricing model could change depending upon volume needs however there aren’t many options like theirs available so overall its great.