I like how easy it was to get started using, even though you do not use computers all day long in your field of work! The program can be very confusing at first but once familiarized everything seems much easier than other programs we have tried before this one!! There are so many features for different types/types-of insurance companies (PPO). It's almost too overwhelming sometimes as there has been an update recently which makes some things look outdated or just plain difficult if they haven't changed since previous versions were released. We love having access from anywhere due ot our job requirements & being able t o check patients' info anytime when away form office location - no waiting until after hours etc..