First off, I want to say I am absolutely thrilled with the service I received from Totally Networked. I had an issue and immediately contacted them. They were incredibly helpful, promptly responded to my request for help and even stayed after hours on the phone until I could resolve the problem. They gave me great advice on how to fix the problem myself. That was incredibly nice and shows they care about their customers. The staff member who helped me was incredibly helpful and extremely patient. I would recommend Totally Networked without hesitation.