The simplicity of the software for our organization. It was able to do what we needed it to without any issues or complications. I think some customers may be intimidated by having so much at their fingertips but if anyone can figure out how to navigate this system then there shouldn't be anything keeping them from doing just that. We have been very happy with Presync-on Demand. There are several great features about the product including the fact it doesn't require special training nor does one need to learn different commands in order to get things done. All users had access to everything without any problems. This software is very easy to use and it's really fast. It saves me a lot of time every day. The only thing I don't like about this software is that sometimes it doesn't save my changes if I'm using another window. I highly recommend this product to everyone who wants to solve their problems with incident reports. I solved all my issues with incident reports. I highly recommend this product to everyone who needs to solve their problems with incident reports.