I like how easy it is to set up, as well as use. The best part of this program, hands down, was when we were able to take an existing system from another vendor and integrate all our new data into one system without having to do any work! It's also very user friendly. Nothing really at this time. They have been working with us every step of the way in order to make sure everything works perfectly. We needed some help getting started but they've been right there answering questions whenever we need them. This product has given us so much more control over what information we can access about our officers and employees.