I bought one of these for my girlfriend's birthday a few months ago (sounds like a terrible gift idea but I promise she wanted it!). We didn't use it straight away, just lying in the kitchen for about three months. We tried it for the first time and it just doesn't work. I have used vacuum sealers before and am happy with it. This one is no different than the others I've used, except this one just doesn't work. A piece of junk and does not complete the print. I would chalk it up to a defect, only the price has halved since I bought the original device three months ago. It is clear that they know that this device is no good. Their support team is not helpful at all and to be honest I found their responses rude/ derogatory. They don't offer any solution other than saying that the device shouldn't shrink when the pad dries up. That's a great answer, but anything that doesn't last three months without "drying out" isn't a product worth investing in. Definitely avoid this product and the entire company as you will never get any help from them.
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