Review on Ingenuity Dream & Grow Bedside Bassinet - Adjustable Height Crib for 0-12 Months, Dalton Grey by Jennifer Holt

I love the design of this bassinet, it's functional and beautiful, but the "mattress" that comes with this bassinet is CRASH and the Kids II customer service sucks too. The mattress is literally a plank about an inch thick and then has a soft cover covering it. My child is between 9 and 10 pounds and this "mattress" is warped and creased in the middle after 2 weeks of use. Customer service's only solution was to send in a replacement part that would bend again under its weight or get a refund from Amazon. Absolutely no help. I would recommend avoiding any of their bassinet or play areas as the customer service representative over the phone explained that none of the supplied mattresses are padded. I was so in love with this bassinet but now I am totally disgusted with this product