The seller contacted me before I could use it and asked about the quality. I ignored the letter because it was a gift for my mother and I didn't want to open the package. One night we filled one of those mugs with a cold drink and the bottom popped out, causing the mug not to sit flat. So I sent him a message after we used it for the first time and explained the problem. The seller sent us a brand new set or took photos to confirm the condition of the mug without hesitation! I actually just wanted a mug to replace the bad one in our set. It was a very nice touch and I will definitely order from this seller again!
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