I've had this product for a little over a month and it works great. The picture was good, it connected to my internet without any problems, the remote control was simple and easy to use. Last week it started prime video, it started freezing in the player, now youtube won't buffer so i can't even stream youtube to this 200+$$$ thing what the heck? I could just buy an Xbox S with Blueray or PS4 (although I already have both, it would still be better) and it plays games at that price, instead I got a player that doesn't even play YouTube. what a joke and of course i'm from the back window. I've factory reset the device, restarted the router, unplugged the device, plugged it back in, uninstalled and reinstalled apps, nothing works and I can't restore it. Get an Xbox or PS4 for the same price but you get a lot more. Update: I'm changing my rating to 4/5 instead of 2 because they sent out an update the other day that fixed all my issues. However, I still think the PlayStation or Xbox S is better. Edit: I just keep having freezing issues, apps just stop working, the player doesn't save my movie playback locations, if I pause the movie for more than 5 minutes the player just turns off, then it doesn't save my place and I have to watch previews / FBI warning you can't fast forward again. This player is a thorn in my side and I've had nothing but problems with it since purchasing it. When it works it's great, but it has too many and too frequent crashes/bugs. If I could make it over and over again I wouldn't buy it and I'm honestly a little pissed. Edit/Update: The player is still a handsome junk man, one of the worst things I've ever bought, now every time I turn it on for no reason it jumps out of the DVD tray and it freezes and crashes From Every day I use it at least 1 time. I will never buy a Sony brand DVD player again, this thing gave me LOTS of ANNOUNCEMENT! In fact, I'm mad at Sony for selling such a piece of junk.
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