I like that it allows me access from anywhere in my department as opposed by using landlines or radio communications only allowed while at our location! It does have some quirks but they can be easily fixed with easy training if needed/available (just make sure there's an FAQ section available). This product has helped us get better organized when responding out side campus emergencies such incidents involving hazardous materials transport accidents etc.. Its easy to use, its user friendly, it has a great interface. I have nothing that i dislike about this program if anything else then maybe the fact that it can only be used in one computer at once. The benefits we get from using h2commandcentre are just too many! We use it daily to track our employees down when they leave their work location. It also helps us with communications within the office.