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794 Review
89 Karma

Review on Support Board by Duane Ramos

Revainrating 4 out of 5

Easy customization - One of its kind service desk software

The best thing about this program is that it gives me more control over my customer support department as I can customize everything to fit our needs perfectly! It's easy for new users, but also great if have had experience in other programs like Slack or even Facebook Messenger. There are some minor bugs here and there which could be resolved by giving out updates regularly. But overall, we haven't found anything majorly wrong so far. We've been using this product since last year now and everyone loves how organized things get once they start using it.

img 1 attached to Support Board review by Duane Ramos



Pros
  • It's a great tool to have and allows you to manage your customer support team with ease
Cons
  • This could be