SmartCAD is a great system for use in our county. I have used it in a previous job and it was a great system to use. I like that it is a great system to get the information you need in a quick fashion. The system does have some glitches that you can work around, but it is a great program. It is easy to use and get information. I have used other programs and this one is great. I have not found anything I do not like but there is nothing I do like. We are using it for our dispatch center. It is a great program for the county.