I like that it allows me as an owner of my own service provider LLC have access all around without having to be in front office every time i want something done with out paying someone else's hourly rate! It is very easy to use once u get used too but if ur not familiar w/it at first its hard due to lack of training materials available online-but thats why they make tutorials free so anyone who wants them will learn how to do there stuff!! Its great because now our employees are able t o work outside their normal hours which helps us keep up during busy times when demand increases (which happens more than expected).