I like how easy it is to set up rules for my team members to access data from this system. It takes some time to get used to its interface but once you do it becomes very intuitive. There are certain features that would be nice to have such as being able to create custom fields or workflows within the database itself instead of having to use an external tool. This can be done through scripting however which isn't always ideal. The main benefit we've realized with using My Med Leads has been tracking our pipeline so that we know where each lead resides at any given point.