The customer service, the speed of their response and their willingness to work with me and my team. I honestly cannot think of anything I dislike. I recently moved my website from one host to another and they were extremely helpful in getting us set up. The staff is friendly and willing to help. I can't speak for any other companies out there, but I would highly recommend them. I am making a switch because I want to be able to manage my website with my own hands rather than paying someone to do it. They have been nothing but helpful and they took care of our issues right away. I used the service for my home server that was hosting several websites and services. The reliability of the service is great when they are down then it's not good as its downtime. So if you are looking for a reliable web hoster who cares about your business than this is the best option for you. I am using them since 2014 and had never any issue with the service so far. They provide the most affordable plans for their users and also have many other plans which are good enough for the needs.