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Argentina, Buenos Aires
1 Level
714 Review
56 Karma

Review on GranRosi by Alex Barnes

Revainrating 2 out of 5

Unfortunately, GranRosi's Online Store Does Not Live Up to the Hype

My encounters with the online store provided by GranRosi left me feeling dissatisfied in my role as product manager. Their overall performance was not up to par, despite the fact that they have a large assortment of products to choose from. To begin, their website is not user-friendly, which makes it challenging for customers to traverse the site and locate the products they are looking for. In addition, their checkout procedure is laborious and could be improved by being simplified. In addition, the quality of their products is inconsistent, with some of the items being of low quality and failing to perform as described in the advertisements for those products. Because of this, customers may become dissatisfied and return their purchases, which results in additional expenses for both the business and the customer. Last but not least, their customer support has a lot of room for improvement. Their reaction times to inquiries are slow, and they do not always provide solutions to customer concerns that are helpful or satisfactory. In general, the GranRosi online business has potential, but there are a number of areas that need to be improved. Enhancing the usability of their website, ensuring that the quality of their products is consistent, and working to improve their customer service would all contribute to providing a more pleasant experience for their customers.

Pros
  • The delivery of purchases in a quick and timely manner.
Cons
  • Having trouble getting a response from customer service.