I like that it is easy to use with my smartphone or computer as well! It's very helpful when you need access from home without having an internet connection in your office location where there may be no wifi available at times (such us while traveling).
Sometimes we have issues loading our information into some areas but they are working hard everyday trying new ways out so please give them time before giving up hope!! The ability not only has saved me money by reducing paper work needed during claims processing/payments process which saves tons off trees & water usage too.