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China, Beijing
1 Level
774 Review
49 Karma

Review on Pfrewn by Terry Herrera

Revainrating 2 out of 5

Dissatisfied with the Product and the Level of Service Provided by Pfrewn

I do a lot of my shopping for things I need for the house and the cooking on the internet, so I was very interested in trying out Pfrewn's products. My interactions with this business, on the other hand, have been nothing but a huge disappointment. To begin, we cannot even begin to use the term "high-quality" to describe the merchandise that they sell. I spent money on a pair of bath towels and bedding, but after only a few washes, both of these items started to fray and exhibit signs of wear and tear. The blankets were rough and lacking in thickness, and the bedding had begun to pill and lose its plush quality. From a business that markets itself as specializing in home necessities, I anticipated a higher level of quality. Second, the company has a terrible reputation for providing customer support. When I tried to address my concerns with their customer support staff, I was met with dismissive responses, and I was given no real solutions. They gave the impression that they were uninterested in assisting me in resolving the problems that I was having with their merchandise. My time spent with Pfrewn has, on the whole, not lived up to my expectations. Because the company's products and customer service do not measure up to the claims that they make about their quality, I do not recommend this company to anyone who is looking for high-quality essentials for the home and kitchen.

Pros
  • high-quality supplies for the house.
Cons
  • Fewer options to choose from.