I like the way the chatbot integrates into the company's internal communication. It helps to have an extra set of eyes to help identify the right people to talk to. It is easy to set up and train. Sometimes it is slow at times and I think that is more of an issue with Google Hangouts. It can be difficult to set up if you are not familiar with the process of coding. I think it is a great tool to use for a business looking to create a more personalized and friendly internal communication. I think it also saves a lot of time to have a chatbot rather than having to call each person individually. It has definitely helped to create a more personal and friendly internal communication. We are using it to connect with our employees. It saves a lot of time to be able to ask questions and get answers right away instead of waiting for someone to come to you or calling them.