So disappointed. I bought this iron for the second time thinking I had ruined the first one by burning the cord! Now that the second one stopped working after just 7 weeks, I know it's not me. I did what I could and unplugged it for a few hours, trying different outlets around the house. I don't know who the seller is as I got it from Revain Prime. I love the look of this black and gold bio ion iron, it's so elegant. My hairstylist uses all the Bio Ionic products but she says they can go out of business. I hope I can get another one as the return date was April 7th 20 days ago. Save yourself the hassle and try a different straightener so your heart doesn't break like mine did. By the way, I have thick wavy long hair with varying textures that stretch when wet. Flat irons are the only way to tame my curls. :(
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