It has simple user interface which is easy to use from anywhere in the world. The support team is also very good at solving issues related to Ghostlab software or creating new accounts etc. There are some minor UI changes that could be made but it's not such as big issue. So far everything is great about this product. I used GhostLab mainly because of its compatibility with both android and iOS users and its ability to run locally offline too. We've been able to fix several bugs remotely while having our developers work on other things so we have fixed them without getting up close and personal to their machines.
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