I've been using this bot for about 5 months now in several different projects! It's very easy to use but still has many features which can be added upon by editing code or via an API (which is also available). If you are looking at automating some of your repetitive tasks then definitely consider it as we have used this tool extensively to do so here at Cogito Solutions Limited where our customers receive automated notifications when new support tickets are created etc - saving us loads of time each week!!