It is very easy to use for our busy office with multiple doctors in several specialties as well as different locations throughout California! The customer service has been great so far!! I am really enjoying this software because it makes my life easier by allowing me access anywhere at anytime without having to worry about missing something important or forgetting an appointment when using paper files. There are some things they could add like being able to have notes saved directly onto specific appointments instead if just saving everything into one file but other than that there isn't much else i dislike. We love how fast DTM can get us up & running again after any computer issues arise - which thankfully haven’t happened yet since switching over (fingers crossed!).