I like that it has all the features I need for running my hotel and is easy to use. It is very customizable. I don't use all the features all the time, but when I do, it is a great help. I also like that the customer support is great. I don't think I've ever used it enough to have an opinion on that. I would like for more people to use it. I would like to see more companies use it. It has helped my company keep track of our daily operations and helps our staff run our business smoothly. It is easy to use and has all the features one would need to run a hotel efficiently. The UI is very user friendly. Not much to dislike here. This software is good for hotels with several departments like housekeeping, front office, restaurant, etc. It helps in managing each department separately as well as keeping track of their performance. It also allows us to keep a check on our expenses.