I like most of their services, but i dislike when they ask you to pay more than what it should be. It has been my experience with them so far. If you are looking into an all in one system then this would work great. They have many different packages starting from free to paid ones. You can choose which package works best for your business needs. The other thing i liked was that you could also use their website if needed. For me personally, i don't think there were any downsides or dislikes about using hotelline. As long as you know how to operate everything yourself. This will help reduce costs.