UPDATE: I had to downgrade to 4 stars because since I've been using it a while now, I've discovered the wheels can be a pain. They don't like to turn well at times. I'm thinking I probably need to replace them with ones that are maybe bigger or just more sturdy. Or maybe more of a ball-shape. I have wooden floors and they get "stuck" in a position at times. A roller ball style would be better, I think. Hopefully, this is an easy swap.I bought a Serta padded office chair the end of 2020 and it had memory foam in the seat and back. I noticed after about 6 mos the padding had started to bounce back less. Now, I'm not model material but I'm not overweight either. Like the average person, I'd like to lose about 20 lbs but I'm average height, average build, female. I know that it was the padding that was losing its shape because I often sit on one side, leg tucked under, and the shift in material was obvious. I noticed it especially when I sat on my husband's chair, same one, that we got him middle of last year.This one is mesh, which was much more comfortable in the summer due to the better airflow. The arms adjust, which I like because sometimes I want a slightly different alignment. I am prone to migraines that came about due to a careless driver in an automobile accident back in 1985. When I say I need a comfortable chair with support, it's to make working easier when I have those headaches and pain. My old chair had a bit more of a footprint, and my office isn't huge (I'm a perm teleworker) so I was constantly rubbing it against the wall behind me. Haven't had that issue with this chair.I like that it can push back or not, depending on my mood (the seat back, not the whole chair, iow). The headrest has multiple positions, something I've not found in other mesh types and it does make a difference when your hair is pulled back in a clip or ponytail.They sent a lumbar support, shown in photo, which is nice, but I'd rather the lumbar be position-able and part of the back of the seat. That's the one drawback I can see. I don't always want the same amount of back support so I will take the pillow off or put it on, depending on how I feel that day.I got it on special - there was a coupon or maybe it was a daily deal, I can't remember. I've had it several months now so I could really test it out and give an actual viewpoint from someone who uses it daily, for 8 to sometimes 10, 11 or more hours a day.
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