Review on Weather-Resistant Folding Adirondack Chair - Perfect For Patio, Deck, Garden & Lawn Seating - Green by Dana Young

I am writing an update of my recent customer service experience. The chairs were great all summer, but when we were folding the chairs to put them away for winter storage we had 2 small pieces that broke. I messaged customer service. Once again Lily responded, apologized for any inconvenience and arranged for replacement parts to be sent to our home. A few days later I received an email with the tracking information. In a couple of days we will have the new parts. That is great customer service! We are planning to order more from them next spring!I did a lot of research before purchasing these chairs. We wanted a chair that could fold for storage in the winter. I didn't think we would find a chair that would meet my expectations and also fold. We looked at a lot of chairs. I wanted a poly lumber that had a woodgrain and looked like wood.We are very happy with the chairs. We purchased 4 total. They are sturdy, heavy chairs that are good quality. I like the Serwall tag on the front. It is a nice touch.They were easy for my husband and myself to put together. 2 people working together make it easier to assemble. We took turns holding the parts and passing the tools side to side for faster assembly. I will confirm that there are pieces that are not predrilled as indicated in the instructions. We are not builders. We found it easy to mark and drill those holes. I am so happy with the chairs it wasn't an issue to do the extra steps. Those pieces that were predrilled were nicely drilled and made completing the assembly easy.We had an arm on one of the four chairs that was broken. We needed to use the chairs for a party so we went ahead and assembled the chair. After, I contacted customer service. Lily, the representative, was quick to respond, friendly and professional. They glady offered to replace the damaged part, no questions! I will receive the part soon. I have already received the tracking information.The blue chairs look beautiful in our yard along the lake shore! We have received many compliments! I would definitely purchase another product from the Serwall Store. I am already looking at the matching folding table!