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Azerbaijan, Baku
1 Level
715 Review
47 Karma

Review on Itramax by Kevin Mckechnie

Revainrating 3 out of 5

Customer Service at Itramax has disappointed me.

I was thrilled to learn about Itramax, an online retailer that promised to offer high-quality goods and services for music and audio fans, as I am a passionate audiophile. However, I was dissatisfied and irritated after a recent interaction with their customer service. Although the high-end speakers I got from Itramax were fantastic in and of themselves, I had some concerns regarding the installation procedure. Unfortunately, I discovered that their customer service department was unresponsive and useless when I tried to contact them. I called several times and wrote numerous emails, but I didn't hear back for several days. When I did finally get a response, it was ambiguous and unhelpful, leaving me with the impression that I had to work everything out on my own. And to make matters worse, I later learned that I could have paid a lot less for the same speakers from another internet retailer. I believed that I had been taken advantage of and that Itramax had failed to uphold its commitment to offering its clients the best goods and services. In conclusion, Itramax may provide some good products for audiophiles, but I was dissatisfied and upset by their customer service. If you're thinking about buying something from Itramax, I would suggest that you first do some research and weigh your options.

Pros
  • Easy to read control panel
Cons
  • Set of factors