Review on Westbrass Kitchen Rubbed Bronze D202 12 by Paul Haswood

I bought this expecting to receive all 3 items listed and pictured. It's not like this. I have seen other customer comments that the washer is missing. Mine too. I contacted the seller and got nothing but excuses. The only reason I gave more than one star is because the color is exactly what I wanted. The area around the drain cap is leaking because the bolt cannot be tightened enough without a washer. I read that some people suggested buying it at a hardware store. Why should we do that when it shows in the description and picture as part of a PAID product.