Husband made a nice toy box for our granddaughter. We went to the local hardware store and big department store and tried different security loops but none of them worked properly. We ordered and installed one of these, but even though it slowed down the lid, it still slammed. Late one night I emailed the company in frustration and when I woke up in the morning I had a reply. They suggested that we put the hinge closer to the back of the box and higher on the lid and that would solve the problem. I was very satisfied with the quick response and attention to my problem. And the loop works great! This is a quality product from a company that believes in customer service.
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