Opened it up and immediately started tuning but found the dial on the clock doesn't work. Clock/alarm cannot be set. We have to send them back. I emailed the customer service they provided and received a new watch in the next few days! No questions were asked. It was that EASY. And my new alarm works GREAT. I love love love this. It's compact and fits perfectly on my small bedside table. I love that it has an "Alarm 1" and "Alarm 2" option. The alarm volume is perfect and adjustable. As well as brightness!
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