I liked most is that it works just like shredderequipped with a computer to work. It's not very easy for those who are new to this product; however, the instruction manual was helpful enough to make me use this equipment effectively. The product needs to improve in terms of its customer support. They provide no help whatsoever when you ask them questions about how to access their products online. My problem with the product is not really related to ShreddConnect itself but rather the lack of user friendly experience provided by their staff. If your looking for something low cost yet effective, then go ahead and purchase Shred Connect! You can reduce paper waste using this equipment.