The simplicity of how easy it was for me as an individual agent/employee to use this software with my colleagues in another location! It's also super useful when you're working remotely because there are multiple screens available allowing us all access at once instead just 1 screen per person (unless that other user logs out or closes their browser). There could be more options added such as being able assign tasks from your own dashboard rather than using third party applications like Asana etc., however I am sure these will soon come after time & updates by them have already been made within recent weeks - if not months ago? Not really any dislikes so far but would definitely recommend trying our product especially since its free up until 2k users which we currently only sit @ 12-15 agents / team members total!!