I like how easy they made getting started with their product was by providing some ready templates (which helped me save so much development hours). The UI of many things can be improved - but this isn't something out right wrong or anything terrible about them either just not as polished/easy looking in certain areas where other BI tools are more user friendly etc.. Reporting side seems better than dashboards though there's definitely room still here too. If your thinking "what could possibly go horribly awry" well nothing really comes close! They do good work at keeping up w all current tech trends which helps keep us ahead when we have issues implementing new technologies into existing products / sites being built using our software suite.