This is an excellent tool for keeping track of your employees hours of work over any given week or month! I have never had to call in support with this product so far but if there was ever something that needed fixing it would be easy enough do fix without calling them out. The software makes entering times very simple once you get used too it. Being able to enter my payroll info as well has been great to save me some keystrokes which helps keep things organized when adding new people at different departments throughout our office. It's not expensive either! If they could add more fields/options then I'd like to see those added also. There are many free options available however being able to use their paid version saves up quite a bit each year compared to what we were spending prior using other products such as Quickbooks & Xero (which does offer similar features).