Review on ServiceGeeni by Shane Tomko

The ease of use is one of the best features I like about this product. It was simple to install and configure my account with my existing AD server. The reports are great as well! There isn't anything I dislike at this time. I do not think there is anything that could be improved upon either. This is a very user friendly tool. We used to have a lot of tickets in our ticketing system. Now all these tickets can easily be migrated into ServiceGeeni which has helped us a lot. Also we are able to create custom metrics that help us track our performance and how we're doing compared to our targets.